Parking Clerk, Customer Service

About The Ottawa Hospital

Reshaping the future of Healthcare!

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

• To resolve immediate parking issues, both for staff and patient/visitors.
• To provide clerical and administrative support to maintain, monitor and control parking privileges, in real time for all staff, physicians, resident and visitors, in accordance with The Ottawa Hospital's Corporate Parking Policy and Staff Parking SOP;
• To answer parking inquiries and resolve parking issues in person, via email and/or telephone.
• To maintain records in payroll in related applications.
• To provide required reports and relevant information to supervisors/managers.
• To perform other administrative duties based on operational needs.

Rotation/Shifts

Days and evenings, Monday to Friday, 8 hour shifts (06:00-14:00, 08:00-16:00, 12:00-08:00, 16:00-00:00).

• For information purposes only - The Hospital reserves the right to change.

Basic Requirements

• Grade 12 or equivalent;
• Minimum of six (6) months recent experience working in a computerized Contact Centre environment or equivalent clerical experience in a busy, fast paced customer service environment requiring extensive multi-tasking;
• Advanced written and verbal communication skills in English;
• Data Entry (4 000 keystrokes/hour);
• Intermediate Word;
• Intermediate Excel;
• Software application skills;
• Advanced communication skills to quickly diagnose customer service issues and provide correct remedy.

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [email protected].